Top Cloud Outages and IT Issues of 2016

Once again, in 2016 some of the major cloud providers and IT companies had system failures that drastically affected clients on a large scale. It is as important as ever to have a cloud provider with a track record of critical system uptime and a 100% uptime SLA guarantee. Careful about that guarantee to make sure you are covered.

Furthering this discussion is Disaster Recovery and Backup planning. To this day roughly 60% of IT leaders admit to not having a viable plan in place. An outage such as the ones below can cost in the millions depending on the size of your organization.

Here is a summary and infographic of this year’s biggest failures.


Top 10 Biggest Cloud Outages 2016 infographic

The Top 10 Biggest Cloud Outages and IT Interruptions of 2016:

Verizon, Jan. 14

JetBlue Airways was directly impacted by a power outage at a Verizon data center. Critical systems affected were customer support, mobile apps, check-in, gate systems, and more.

Twitter, Jan. 19

Faulty code was uploaded causing Twitter to experience global issues. The update affected the web and mobile apps for an estimated 8 hours.

Microsoft Office 365, Jan. 18

Office 365 users experienced email service interruption for a week in many cases. A buggy software update was the culprit.

Microsoft Office 365, Feb. 22

Heavy traffic on the Microsoft servers caused European customers to experience widespread email disruption on the web portal and mobile. The disruption lasted for hours.

Salesforce, March 3

A CRM disruption in Europe lasted 10 hours and was caused by a storage instance issue. Performance issues persisted for days and weeks.

Symantec Cloud, April 11

The security portal went down for 24 hours. Clients were not able to administer email and web security services during the outage.

Google Cloud Platform, April 11

Google went down for 18 minutes for all Google Platform services. It affected Compute Engine instances and VPN service for all regions.

Salesforce, May 10

A widespread outage in North America occurred for 10 hours and took days to fully restore. The only explanation was a performance degradation.

Apple, June 2

The Apple Cloud had to be taken offline affecting retail and backup services. App Store, Apple TV App Store and Mac App Store, iTunes and Apple’s cloud-based photo service all experienced disruptions.

Amazon Web Services, June 4

Name brand companies suffered an outage of critical workloads in Australia as a result of storms causing a power outage. Websites and online services went down for 10 hours.