Ajubeo’s 100% Cloud SLA covers physical infrastructure such as servers and storage devices as well as network infrastructure, availability and quality of connectivity. The 100% Cloud SLA also covers any physical security breaches and data loss with failed replication. Quality of network service includes outages as well as out-of-scope packet loss and jitter levels, which may or may not have caused an interruption of Cloud services.
Ajubeo’s 100% Cloud SLA does not cover outages or performance issues brought about by configuration errors of the end-user or customer-instigated failures. Ajubeo’s team will conduct a thorough investigation of any interruption of service in full transparency with the customers involved.