Downtime is defined as any period where IT software or hardware becomes unavailable, whether by end-user, vendor, or act-of-God-related circumstance. While many vendors define downtime differently in terms of how many minutes equals “down”, for the purposes of this page, downtime means any time where software or hardware becomes unavailable.
Every second of available technology is vital to success of companies both internally and for customers. In order to help you determine the value of having a high availability solution, we created the Cost of Downtime Calculator. Although this calculator is not comprehensive, it is valuable to estimate your costs. It uses the following equation:
Cost of Downtime (per hour) = Lost Revenue + Lost Productivity + Cost to recover + Cost of intangibles (i.e. reputation cost)
What are downtime costs by industry?
According to Gartner the average across all industries is $5,600/min.